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STRINGSReturn & Refund Policy
As an ELY Sports customer, you have the right to return/exchange the product you purchased within 14 days from the date of receiving your order
If you wish to return/exchange any product in your order, the condition of the product must comply with our return policy:
1- The returned product must be in its original condition with the price tag (ticket) not removed
2- Keep the original product packaging.
3- The product to be exchanged/returned must be in its original, unused condition and in its original packaging
In case you received a wrong/defective item we are really sorry for this. You need to contact us within 48 hours of receiving the item to help you with this matter.
Contacting us later than 48 hours might delay the return process to investigate your inquiry, and it would take up to 5 working days.
If your inquiry is found to be invalid, you will keep your product as it is.
In case of exchange: the exchange is for the same model/color only of the same product with a different size.
Pictures of the product to be replaced must be sent to us, clear pictures of the product from all directions, showing the price tag and the original box, in order to confirm and accept your exchange.
The return takes 5 working days until it is received and checked, then the refund process begins.
The exchange takes the same normal delivery time for orders:
The exchange takes 3 working days in Cairo and Giza, and within 3 to 5 working days in the rest of Egypt’s governorates to be delivered.
In the event of a return and once the quality check is completed, we have several options for receiving your refund:
We have several options for refunding your return order:
If the order was paid in cash upon receipt, you can now choose between:
1- A voucher code for the next order within 24 hours of the product’s arrival and inspection.
2- Wallet (Vodafone / Etisalat / Orange) cash and refund within 3 to 5 working days
3- A bank account within 3 to 14 working days, depending on the bank’s period.
* The value of the order will be refunded to the same payment method if your order was paid by Valu, Sympl, Sohoula, or through a bank card. In the event that the amount is returned to the same online payment method, it takes 3 to 14 working days for the amount to appear on your account again.
If the product is returned in a condition other than its original condition, the product will be returned to you again.
Delivery and refund fees are charged from the original order value during the refund. (non-refundable).
You cannot open your order and then return it immediately with the shipping representative once received, but if you have any problem and would like to return or exchange your order please follow our return policy.
If the item is faulty from our side, a full refund is guaranteed
Please note that personal use products (Socks, Shoes , etc…) cannot be returned or exchanged unless there is a manufacturing defect.
You can contact us at:
Customer service number:
daily except Friday from 10 am to 6 pm.
Or on social media pages (Facebook and Instagram) daily from 10 am to 12 am.
Or by email: daily
Shipping & Delivery Policy
1- All orders are shipped from us via an express shipping company to all parts of Egypt.
2- After submitting the order, you will receive an email with the order number and that it has been confirmed by us, so it is necessary to add your email when registering the order to receive details of your shipments and the latest updates on them.
3- Shipping costs are determined based on your location and the products in the order. The delivery value may vary in the same order based on the number of pieces, the difference between the seller for each piece, and the weight of the shipment.
4- You cannot open your order and then return it immediately with the shipping representative once received, but if you encounter a problem and would like to return or exchange your order, please follow our return policy.
5- You can return your shipment or replace the size of any product in your order within only 14 days of receipt.
6- If there is any problem with the product, it must be reported within 72 hours of receiving the order so that we can return or replace it.
7- Shipping, return or exchange costs are deducted from the order value or accounted for by the customer and are non-refundable in case of return.
*Delivery times:
Delivery takes place within one working day to a maximum of 3 working days in Cairo and Giza.
And within a maximum of 3 to 5 working days in the rest of the governorates.
* Cancellation:
You have the right to cancel your order at any time, but you must tell us the reason for the cancellation so that we can inform the relevant department to confirm your cancellation of the shipment.
In the case of prepaid orders, the amount of the canceled order will be refunded to the same payment method within 3 to 14 working days as a maximum.
You can contact us at:
Customer service number:
daily except Friday from 10 am to 6 pm.
Or on social media pages (Facebook and Instagram) daily from 10 am to 12 am.
Or by email: in daily
TERMS AND CONDITIONS
Website Policy
This Privacy Policy governs the manner in which ELY collects, uses, maintains and discloses information collected from users of the www.ELY.com. This privacy policy applies to the Site and all products and services offered by ELY.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of EGY.
Egypt is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
ELY collects and uses Users personal information for the following purposes
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Delivery/Shipment
(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of EGY”.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
Changes to this privacy policy
ELY has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, revise the updated date at the bottom of this page, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Return Policy
General conditions
At ELY, we are committed to deliver you the very best of shopping experience. In case we sent you the wrong product, or the product is faulty, or even if you changed your mind after paying, ELY will be happy to accept returns free of charge, provided that:
Products are returned in the original packaging
Package was never opened, i.e. is sealed (*),
The product shows no sign of usage (*),
The stamped invoiceis attached,
(*) Condition doesn’t apply for faulty (defective) products
Refund & cancellation policy
Refunds will be done only through the Original Mode of Payment
3% handling fee applies on canceled orders made through a credit card.
If your product matches the conditions above, please call our customer service they will walk you through the process of shipping the product back to us through ELY truck. Don’t worry; we are happy to pay for the shipping expenses.
Please be informed: products that have been returned without calling our customer service will be shipped back to customer.
Please note that if the product returned does not match the conditions above, it will be rejected and will be shipped back to you.
After approval by our After Sales department, you will be able to proceed to:
exchange your order with another productsold on ELY, or
get a refund, in the form of ELY Voucher or bank transfer
What if I changed my mind?
Please call our Customer Service to proceed with the return process (conditions above apply).
In any case, the return request must be executed within 14 days after delivery. Some products have an extended return/exchange policy that can go up to 30 days.
What if my product is faulty (defective)?
Please call our Customer Service.
We will examine the case to verify the defectiveness and get back to you as soon as possible.
In any case, the return request must be executed within 14 days after delivery.
What if I was sent the wrong item?
Oops! This is our mistake and we apologize. Please call our Customer Service; we will guide you through the return process (conditions above apply).
Order Receiving Policy
If you have ordered a customized product it will take more time than the usual (up to 12 BUSINESS DAYS.
if you have any questions regarding the current status of your bean bag you can track it through the above mentioned link. or you can call our customer service at from 10am to 6pm .
For Problems and Complaints
Contacting us:
If you have any questions about this Privacy or Return Policy, the practices of this site, or your dealings with this site, please contact us at:
Privacy policy
Use of Information
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.
Communicating with you
Making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information
Providing our services
Auditing, research and analysis in order to maintain, protect and improve our services
Ensuring the technical functioning of our network
Protecting our rights or property and that of our users
Developing new services
No-Spam Policy
We have a strict No-Spam Policy prohibiting the use of any data collected to send spam. We will not sell any contact information to third parties.
Choices for Personal Information
When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose defined herein and in the terms of the services offered then we will ask for your consent prior to such use. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled. You can decline to submit personal information to any of our services, in which case we may not be able to provide those services to you.
Information Sharing
We only share personal information with other companies or individuals in the following limited circumstances:
We have your consent
Sharing the information with our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:
(a) satisfy any applicable law, regulation, legal process or enforceable governmental request,
(b) enforce applicable Terms of Service, including investigation of potential violations thereof,
(c) detect, prevent, or otherwise address fraud, security or technical issues, or
(d) protect against harm to rights, property or safety, of our users, us or the public as required or permitted by law.
We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users by demographic. Such information does not identify you individually.
As permitted and described in the respective terms of service of each of our services and in the Linkedware Customer Master Agreement
Information Security
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.
Accessing and Updating Personal Information
When you use our services, we make good faith efforts to provide you with access to your personal information and to correct this data if it is inaccurate.
Changes to this Privacy Policy
Please note that this Privacy Policy may change from time to time.
